Dimension Of Quality of Service on Community Satisfaction at Malang Financial Services Authority
Keywords:
Quality of service, Consument satisfaction, Financial Information Service SystemAbstract
Financial Information Service System (SLIK) at OJK is a system that is designed and can be used by debtors (general public) and creditors (financial services institutions). As one of the public service institutions in charge of providing services, the importance of community satisfaction is certainly a concern for the OJK in doing its work. The purpose of this study is to find out the influence of quality of service on consumer satisfaction in this case is the general public. This research is quantitative descriptive research. The data analysis methods used are correlation analysis and multiple regression analysis. This research resulted in R Square value of service quality variables having a significant influence of 50.3% on consumer satisfaction in SLIK services at OJK Malang
References
Afrizal, D., Dwi Oktari, S., & Martadinata Putra, A. (2023). Niat Pelaku UMKM dalam Penggunaan Aplikasi Online: Ditinjau dari UTAUT Model. Ekonomika, 7(1), 230–239. http://journal.lldikti9.id/Ekonomika
Afrizal, D., & Wallang, M. (2021). Attitude on intention to use e-government in Indonesia. Indonesian Journal of Electrical Engineering and Computer Science, 22(1), 435–441. https://doi.org/10.11591/ijeecs.v22.i1.pp435-441
Amanda Elda Agustin, Annisa Fitriana, Brilian Dwi Cahyani, & Agus Eko Sujianto. (2023). Peran Otoritas Jasa Keuangan (OJK) Dalam Mengawasi Dan Menanggulangi Illegal Investments Di Indonesia. Student Research Journal, 1(3), 26–33. https://doi.org/10.55606/srjyappi.v1i3.298
Darma, B. (2021). Statistika Penelitian Menggunakan SPSS (Uji Validitas, Uji Reliabilitas, Regresi Linier Sederhana, Regresi Linier Berganda, Uji t, Uji F, R2). In Guepedia. https://www.google.co.id/books/edition/STATISTIKA_PENELITIAN_MENGGUNAKAN_SPSS_U/acpLEAAAQBAJ?hl=id&gbpv=1&dq=uji+t+adalah&printsec=frontcover
Erlianti, D., Hijeriah, E. M., & Adriani, W. (2021). Analisis Pelayanan Publik Dalam Pengambilan Barang Bukti Tilang Pada Kantor Kejaksaan Negeri Dumai. Jurnal Ilmiah Multidisiplin (JUKIM), 1(6), 56–64.
Fitri, M., & Siregar, M. (2023). Peranan Otoritas Jasa Keuangan dalam Pelaksanaan Restrukturisasi Perjanjian Kredit Perbankan Masa Pandemi Covid 19. Locus Journal of Academic Literature Review, 2(6), 429–436.
Jonathan, S. (2006). Metode Penelitian Kuantitatif & Kualitatif (Edisi Pert). Graha Ilmu.
Mahmudi. (2015). Manajemen Kinerja Sektor Publik (Edisi Kedu). UPP STIM YKPN.
Simanjuntak, J. (2023). Penggunaan Informasi Debitor Dari Sistem Layanan Informasi Keuangan Otoritas Jasa Keuangan (Slik Ojk) Sebagai Alat Bukti Permohonan Pkpu. Jurnal Hukum To-Ra : Hukum Untuk Mengatur Dan Melindungi Masyarakat, 9(1), 73–84. https://doi.org/10.55809/tora.v9i1.209
Sugiyono. (2012). Metode Penelitian Bisnis. Alfabeta.
Yudiana, I. G. A., Suartini, N. W., & ... (2022). Peran Otoritas Jasa Keuangan (Ojk) Terhadap Sistem Layanan Informasi Keuangan (Slik) Pada Kantor Ojk Regional 8 Bali Dan Nusa …. Nusantara Hasana …, 2(4), 13–17. http://nusantarahasanajournal.com/index.php/nhj/article/view/478
Yulianti. (2023). Peran Otoritas Jasa Keuangan Terhadap Pencegahan Transaksi Keuangan Mencurigakan Pada Sektor Perbankan Ditinjau Dari Undang-Undang Nomor 21 Tahun 2011 Tentang Otoritas Jasa Keuangan. Morality : Jurnal Ilmu Hukum, 9(1), 74–83.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 M. Ziya’ul Haqi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Privacy Statement
The names and email addresses entered in this journal site will be used exclusively for the stated purposes of this journal and will not be made available for any other purpose or to any other party.
