Indihome Service Quality PT Telekomunikasi Indonesia, Tbk. Kandatel Dumai

Authors

  • Encik Maznah Hijeriah STIA Lancang Kuning

Keywords:

Service Qualiti, Service, Indihome

Abstract

PT Telekomunikasi Indonesia, Tbk. Kandatel Dumai, is a state-owned IT Solution company that sells IT equipment and provides telecommunications services or networks. One way to find out how satisfied customers are with what the company has to offer is to look at the quality of service provided. This study measures service quality by looking at tangible facilities, reliability, responsiveness, assurance, and empathy. As many as 82 respondents were involved, consisting of employees and customers. The results of the study concluded that the quality of service is good with a score of 3,208 with an interval of 2,460-3,690 with a percentage (86.93%). The research results support the idea that of the five constructs, product quality and ease of obtaining products or services are the main factors in customer satisfaction.

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Published

30-09-2023

How to Cite

Maznah Hijeriah, E. (2023). Indihome Service Quality PT Telekomunikasi Indonesia, Tbk. Kandatel Dumai. Jurnal Ilmiah Ekonomi Dan Pajak, 3(2), 1–6. Retrieved from https://ojs-ejak.id/index.php/Ejak/article/view/50

Issue

Vol. 3 No. 2 (2023): Volume 3 No.2, 2023

Section

Articles

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